Keyboard & Accessories
GMMK & GMMK Pro FAQ
GMMK/GMMK PRO Keycap and Switch Compatibility
How to Use Arrow Keys on the GMMK Compact
How to Fix a Malfunctioning FN Key
GMMK PRO Product Overview
Some of my GMMK keys do not work. What can I do?
GMMK Accessories FAQ
Glorious Aura Keycaps V2 features and specs
GMMK PRO Polycarbonate Plate Installation Guide
Glorious switch puller features and specs
Glorious switch opener features and specs
Glorious Lube Brush features and specs
Glorious Coiled Cables features and specs
Glorious Cleaning Kit introduction
Quick start guide: How to install / replace Glorious Panda switches
Mice & Accessories
How to Apply Glorious Mouse Grip Tape
Mouse G-Skates Blue Stickers (G-Skates on Model O, D etc)
How Much Weight Does the Model O's Grip Tape Add to the Mouse?
Glorious Wired Mouse Ascended Cable Replacement Guide
Model D & Model D Minus FAQ
Model O & Model O Minus FAQ
Fix Model O/O Minus RGB & Sensor Issues After Replacement Cable Installation
Model O Software Installation Guide
I am Experiencing an Issue with My Glorious Model O/O Minus
Will Opening or Modifying My Model O/O Minus Void Its Warranty?
Loose Mouse Button on Model O/O Minus
Model O Wireless FAQ
Mousepads & Wrist Rests
Mousepads & Wrist Rests FAQ
Orders & Shipping
Orders & Shipping FAQ
[INT] Does Glorious ship to my country?
READ FIRST: USA shipping and international shipping
[INT] I am an international customer. Why is my tracking link stuck at the same place for days?
[INT] My order tracking page says 'Arrival In Country', but I have received no further updates for a long time.
[INT] My order is stuck in Compton according to the tracking. What gives!?
Was my order placed? I did not get an order confirmation.
How long will the delivery take?
I just recently made a purchase. Where is my tracking link?
I placed an order using PayPal, without creating an account. Do I still get emails from you guys?
[USA] I was told my package would arrive within 5-10 Days, but it's still not here!
[USA] My tracking link has been stuck on "Pre-shipment" for a while. What does it mean?
Can I cancel or modify my order?
I decided to edit my order, but I see it was cancelled. What happened?
My order was refunded. When will I get my money back?
I want to add more products to an order I've already placed.
My order was shipped, however I need to make changes to my address.
[USA] The tracking number is showing a carrier delay or shipment is late?
[INT] I already paid for shipping. Why does my post service ask me to pay extra money to receive the package?
[INT] Tracking says my package "experienced failed delivery attempt". What's next?
[INT] We've recently added DHL Express as a shipping method for the following countries (list in article)
I need a copy of my invoice for my order. How do I go about with it?
Order processing: when will my order ship?
My order is still unfulfilled. Should I be worried?
Other Things Glorious
What Products Are You Working On Or What Will You Release Next?
Overview of the Glorious Panda Toy
What can you tell me about your sponsorship and wholesale opportunities?
Software & Downloads
Software & Downloads FAQ
Warranty & Returns
Updated by Glorious Pell
If your mouse is experiencing any of these issues, try out the following troubleshooting tips:
- Is your dongle plugged directly into the USB port of your PC? If yes, please plug the extender cable into the USB port and the dongle into the extender. This greatly shortens the distance between your mouse and the dongle, reducing the potential for interference.
- Is your polling rate set to 1000Hz? If yes, please run the Glorious Core as an admin and set it to 500Hz or lower and save the changes.
- Do you have a WiFi router nearby? If yes, there may be interference between the dongle and the mouse. Please make sure you are using the extender and relocating the dongle closer to the mouse and away from the router.
I Am Still Experiencing Lagging/Jumping/Stuttering
Do not hesitate to get in touch with our support so we can assist you further. Kindly state you've tried following this guide's steps, but you were not able to fix the issue. The more information you share, the faster we can provide you with the best resolution possible!