Orders & Shipping FAQ

[INT] Does Glorious ship to my country?

Currently, we do not ship to the following countries using the standard international shipping method: Albania. Algeria. Argentina. Aruba. Azerbaijan. Bahrain. Bangladesh. Bermuda. Bolivia. Brazil. B…

Glorious Pell
Updated 1 month ago by Glorious Pell

READ FIRST: USA shipping and international shipping

USA SHIPPING. What are your shipping rates?. DOMESTIC Standard Shipping (5-10 days*). USPS Priority (2-5 days*). INTERNATIONAL DHL eCommerce (8-20 days*). USPS First Class International (7-15 days*).…

Glorious Pell
Updated 2 months ago by Glorious Pell

[INT] I am an international customer. Why is my tracking link stuck at the same place for days?

Sometimes there can be long delays or gaps in tracking updates while your order is still on its way. We very frequently see tracking for international orders will show as "stuck" in the same place fo…

Glorious Pell
Updated 7 months ago by Glorious Pell

[INT] My order tracking page says 'Arrival In Country', but I have received no further updates for a long time.

International orders can carry extra complexity, and ship times & tracking are often unpredictable. Once your order reaches its "destination country", DHL will likely pass your order off to a local s…

Glorious Pell
Updated 7 months ago by Glorious Pell

[INT] My order is stuck in Compton according to the tracking. What gives!?

Compton is actually DHL's last exit port before your package leaves the US. Even once your package has left port and is on the way, DHL will generally not update the tracking info until your package…

Glorious Pell
Updated 7 months ago by Glorious Pell

Was my order placed? I did not get an order confirmation.

Please check your SPAM email for any order notifications from us. Sometimes they get flagged under the "Updates", "Promotions" or "Social" tab as well. Our orders come from the following email: suppo…

Glorious Pell
Updated 7 months ago by Glorious Pell

How long will the delivery take?

Once your order ships out, it can take: 3-15 days if you are a US customer, depending on the shipping method you choose. 8-40 days if you are an international customer. If you still don't have your p…

Glorious Pell
Updated 7 months ago by Glorious Pell

I just recently made a purchase. Where is my tracking link?

Please don't worry. As soon as your order ships, you will receive your tracking information via email. This could take several business days during periods of extremely high order volume.

Glorious Pell
Updated 7 months ago by Glorious Pell

I placed an order using PayPal, without creating an account. Do I still get emails from you guys?

Don't worry. You will be getting emails from us to the email address associated with your PayPal account. We still encourage you to create an account on our website, though. Make sure you use the sam…

Glorious Pell
Updated 7 months ago by Glorious Pell

[USA] I was told my package would arrive within 5-10 Days, but it's still not here!

The 5-10 business day delivery estimate is from the day your order is shipped. This estimate DOES NOT include the time it takes for your package to get processed and shipped. Also, please note, busin…

Glorious Pell
Updated 7 months ago by Glorious Pell

[USA] My tracking link has been stuck on "Pre-shipment" for a while. What does it mean?

We've seen this happen to customers who choose the standard shipping method at checkout. Don't worry, though, as it doesn't mean your package is not on its way. Standard rate shipping is coordinated…

Glorious Pell
Updated 7 months ago by Glorious Pell

Can I cancel or modify my order?

CHANGED YOUR MIND ABOUT YOUR ORDER? NO PROBLEM.. Please refer to our Order Modification and Cancellation Policy and you should be able to cancel or modify your order in no time provided you are withi…

Glorious Pell
Updated 7 months ago by Glorious Pell

I decided to edit my order, but I see it was cancelled. What happened?

When editing an order, what you're actually doing is cancelling the one you want changed and placing a new order with the added / removed products. Don't worry, the money for the cancelled order will…

Glorious Pell
Updated 7 months ago by Glorious Pell

My order was refunded. When will I get my money back?

Once we issue a refund, it may take few to several days for the money to appear in your (bank) account, card or PayPal account. Though we issue the refund right away, we cannot control how long the b…

Glorious Pell
Updated 7 months ago by Glorious Pell

I want to add more products to an order I've already placed.

Once you place an order, we cannot modify it to include additional products and charge you for them. The only way to proceed is if you cancelled your existing order (you will get refunded for it) and…

Glorious Pell
Updated 7 months ago by Glorious Pell

My order was shipped, however I need to make changes to my address.

If you placed your order only a few hours ago, please contact us immediately as the window of time to edit the shipping address on the order is short.. We try to ship items as quickly as possible and…

Glorious Pell
Updated 7 months ago by Glorious Pell

[USA] The tracking number is showing a carrier delay or shipment is late?

If your package is showing late, delayed, stuck, or processing, then it is being handled by the carrier. Once the package is handed off to USPS / DHL / UPS / Fedex, we do not have any control of the…

Glorious Pell
Updated 7 months ago by Glorious Pell

[INT] I already paid for shipping. Why does my post service ask me to pay extra money to receive the package?

International orders have added complexity over domestic shipments. They may be subject to additional shipping times and/or local customs & import duties charges once they reach your home country. Du…

Glorious Pell
Updated 7 months ago by Glorious Pell

[INT] Tracking says my package "experienced failed delivery attempt". What's next?

If your order was shipped to a U.S. address, please get in touch with the shipper (UPS, USPS, etc), provide them with your tracking ID and see what they can do in order to deliver the package to you…

Glorious Pell
Updated 7 months ago by Glorious Pell

[INT] We've recently added DHL Express as a shipping method for the following countries (list in article)

Please note your package can be up to 2lbs when ordering using DHL Express. . Andorra Australia Austria Belgium Bulgaria Canada Croatia Denmark Finland France Germany Ireland Italy Latvia Lithuania M…

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Updated 7 months ago by Glorious Pell

I need a copy of my invoice for my order. How do I go about with it?

We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, simply send our Customer Support a message and we'd be more than happy to assist you.

Glorious Pell
Updated 7 months ago by Glorious Pell

Order processing: when will my order ship?

Once you complete an order on our website (and receive a confirmation email from us), the order data is sent to our warehouse for processing. In other words, our warehouse needs to accept the order d…

Glorious Pell
Updated 7 months ago by Glorious Pell

My order is still unfulfilled. Should I be worried?

If your order is marked as unfulfilled, there's no need to worry. It simply means it hasn't been processed and shipped yet. During the holiday season or other sales events, we may be working through…

Glorious Pell
Updated 7 months ago by Glorious Pell

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